Privacy Policy for YarraFlow Performance

YarraFlow Performance ("we", "our", "us") is committed to protecting the privacy of individuals who visit our site and use our services. This Privacy Policy describes how we collect, use, and disclose personal information in connection with our automotive services, including engine tuning, performance upgrades, dyno testing, suspension tuning, and custom exhaust systems.

Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Information You Provide: This includes information you provide when you enquire about our services, book an appointment, or communicate with us. This may include your name, contact details (such as phone number and email address), vehicle details (make, model, year, registration), and any specific performance requirements or concerns you share with us.
• Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us understand how our site is used and improve your experience.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our services, including engine tuning, performance upgrades, and other automotive services.
• To communicate with you, respond to your inquiries, and provide customer support.
• To process transactions and manage appointments.
• To improve and personalise your experience on our online platform.
• To understand and analyse how you use our site and services to enhance their functionality and offerings.
• For marketing and promotional purposes, such as sending you information about our services or special offers, with your consent where required.
• To comply with legal obligations and protect our legitimate business interests.

Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, website analytics providers). These providers are obligated to protect your information and may only use it for the purposes for which it was disclosed.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• With Your Consent: We may share your information with your explicit consent.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA) or the UK, you have certain data protection rights under the General Data Protection Regulation (GDPR). These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your data protection rights, please contact us: